Las Vegas Sands has been named one of America’s Best Employers in Forbes’ annual list of America’s most respected employers. LVS was chosen based on an independent survey from a sample of more than 30,000 U.S. employees working for companies with at least 1,000 people within their U.S. operations.
“I really love working here because of how generous Mr. Adelson is to Team Members,” Kristyna Mercer, office manager for Resort Services at The Venetian and The Palazzo, said. “He does so much for us and sincerely cares about our well-being. Other hotels don’t do what he does. It’s amazing to me especially with the size of the company. What he’s done for Team Members behind the scenes in their time of need really shows he genuinely cares.”
Founded in 1989 with the purchase of the Sands Hotel, Las Vegas Sands is the world’s leading global developer of integrated resorts, serving both the business and leisure tourism markets. Las Vegas Sands pioneered the convention-based integrated resort model, which combines state-of-the-art meeting and convention facilities with luxury hotel rooms and suites, gaming, expansive retail offerings, celebrity-chef restaurants, live entertainment and a wide-range of other attractions and offerings.
“The level of customer service that we provide and strive to provide is unique to Las Vegas Sands,” Mercer said. “I notice things at other hotels and we are always a step ahead with everything within our hotels. Within our industry, we all have to learn to be flexible and understand that you’re dealing with various guests and Team Members on a daily basis. We all have to work together to make this big machine work. We have amazing properties and that’s what makes me so happy to work here.”
Forbes, along with Statista, a market research firm out of Hamburg, Germany, evaluated companies based on two distinct criteria: direct recommendations and indirect recommendations. Through direct recommendations, employees were asked to rate their willingness to recommend their own employers to friends and family, analyzed on a scale of zero to 10. With indirect recommendations, participants were also prompted to evaluate other employers in their respective industries that stood out either positively or negatively. In addition, employees were asked 35 questions about work related topics including working conditions, salary, potential for development and company image. The rate of agreement and disagreement was measured on a five-point Likert scale.