In Macao, Team Members at The Londoner Macao participated in The Knowledge of Londoner Macao training, which was designed to cultivate brand ambassadors, while building professional confidence, showcasing hidden talent, providing networking opportunities and fostering peer-to-peer acknowledgement. Inspired by the famous licensing exam to become a London Black Cab driver, the authentic British experience was the backdrop for the three-phase self-learning program. CULT I VAT I NG CREAT I VE TALENT I N MACAO A new six-month program provides realworld opportunities for aspiring creative professionals to apply classroom learning to Sands China projects in the areas of video production, graphic design and visual development. Participants from the Macao Polytechnic Institute’s School of Arts worked on assignments such as video and promotional material design for internal company programs and development of wall art and room staging for TeamMember spaces, providing participants with tangible experience in a business environment. PROMOT I NG WORK- L I FE BAL ANCE AND FAM I LY FUN Sands China has designed its wellness programs with a focus on the whole person, aiming to inspire happy TeamMembers and promote a family-friendly environment to encourage optimumwork performance, job satisfaction and a sense of belonging. As the company continues evolving its initiatives to help TeamMembers become their best selves, programming has shifted to integrate the entire family, with a dual focus on fostering healthy work-life balance and engaging families in fun and meaningful activities. Efforts to protect and nurture family bonds have delivered positive impact in TeamMember satisfaction, engagement and well-being. Highlights in 2022 included introduction of modified flexible work shifts that enable shortened work weeks, post-maternity scheduling benefits to help new mothers balance work and care for their newborns, and Happy 360, a month-long series of activities to encourage Team Members to develop a positive mindset and build a harmonious workplace. To promote family engagement, Sands China hosted events that enabled Team Members to enjoy experiences with their loved ones, such as The Venetian Macao’s 15th anniversary carnival day and a junior-chef workshop series in which parents and children learned to make seasonal recipes together. In Singapore, Marina Bay Sands established a new company training committee aimed at increasing Team Member skills in partnership with the Attractions, Resorts & Entertainment Union (AREU) this past year. The collaborative platform helps workers acquire the necessary skills for digital transformation as new technologies are implemented at the resort. AREU also is working with Marina Bay Sands to leverage technology in the redesign of jobs and work processes. The committee kicked off by hosting a Learning Festival that offered a variety of personal discovery activities for Team Members. Team Member Well-Being: Fostering a 360-degree approach to Team Member success is a significant component of our advancement efforts. As part of its Better Self initiatives, Sands China rolled out the “my” series, which encompasses the myWay training along with other platforms to enhance Team Member engagement and a sense of belonging. Elements include myFITNESS to encourage good habits for health, physical fitness and well-being; myLEISURE, a recreational space featuring a reading corner, sports games, karaoke, massage chairs and more; myTV, a Heartof-House broadcast channel showing news, property information and leisure activities; and myDISCOUNT, which offers exclusive deals at more than 300 internal and external outlets in Macao and Greater China. Sands China’s Golden Age Programme continued to aid senior Team Members as they navigate post-career transitions. The voluntary retirement program offers comprehensive short-term, long-term and lifetime benefits to supplement formal retirement regulations. Launched in 2020, the Golden Age Programme featured eight celebratory events for seniors in 2022. WORKFORCE DEVELOPMENT CONT I NUED “The knowledge I learned from the program is very useful in my daily work, and guests have been amazed by how I direct and introduce the beauty of The Londoner Macao.” Berna Padong Joseph, lead of The Londoner Macao Churchill’s Table 2022 ESG REPORT 24
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