Responsible Gaming 2022 Number of Team Members trained 9,605 Number of Team Members trained (specialized) 1,190 Number of responsible gaming training hours 8,611 % of facilities that implement the Responsible Gambling Index 51% % online gaming operations that implement the National Council on Problem Gambling Internet Responsible Gaming Standards N/A1 Anti-Money Laundering Training % targeted2 Number completed % completed Directors and above 15% 351 94% Managers 28% 2,563 98% Supervisor/specialist 10% 2,512 97% Rank and file 34% 13,224 96% Total 54% 18,650 96% Compliance 2022 Amount of legal and regulatory fines and settlements associated with money laundering $0 Incidents of noncompliance with regulations concerning the health and safety impacts of products and services 0 Incidents of noncompliance with regulations concerning product and service information and labeling 0 Satisfaction 2022 Customer satisfaction 83% 1 Sands currently has no online gaming operations. 2 Only certain departments and business functions are required to undergo training. APPENDIX GOVERNANCE SOCIAL ENVIRONMENT OUR PERFORMANCE INTRODUCTION OUR STRATEGY 79 CLOSING
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