Sands Confidential

Embracing Training Opportunities At Marina Bay Sands

A familiar face around Marina Bay Sands’ Heart-of-House, concierge Parameswaran Nadaraja, who joined MBS in 2012, embraces opportunities to upgrade and develop his skills to be better at his job.  Nadaraja cites the SkillsFuture Earn and Learn Program (SkillsFuture ELP) as the reason he is pursuing a Specialist Diploma in Hospitality Business Management.

“Training opportunities such as the SkillsFuture ELP help me to enhance myself to be better suited for future roles at Marina Bay Sands,” he said.  “I also get to study with fellow students working in different hotels, interacting with them to understand their work procedures and challenges.”

After his internship at the property, Nadaraja decided to continue a full-time career as a Management Trainee in Guest Services.  He enjoyed a wide spectrum of roles within the division, including valet and limousine services before finding his calling in Concierge Services.  He first learned about MBS while in school, remembering his peer’s enthusiasm at the possibility of pursuing careers at the resort and approached his lecturer for advice.  A quick trip to Marina Bay Sands then sealed his decision to take the internship.

“The working environment here is fast-paced and I get to do something new every day,” Nadaraja said.  “We are constantly challenged but our team is like family.  We have similar aspirations to grow and excel for our company.  I have two goals that I’m working towards concurrently: furthering my career here and attaining a degree. With the SkillsFuture ELP, I am one step closer to success as I can constantly upgrade and update my skills to advance.  I believe it’s my responsibility to ensure my own competency to move forward.”

Drawing inspiration from George Roe, Director of Guest Services, Transportation and Concierge, and Michael Lee, Associate Director of Operations, Concierge and Guest Services, Nadaraja added that they also take on many responsibilities at work while attending courses at the same time.

“This drives me to continue pursuing my studies as well,” he said.  “I’m very grateful for them as they have encouraged me to get my Specialist Diploma.  One is never too young or too old to learn something new. Don’t be resistant to change and always look forward to the future!”

The SkillsFuture Earn and Learn Program (SkillsFuture ELP) is a work-learn program that gives Singapore graduates from Polytechnics and the Institute of Technical Education a head-start in careers related to their discipline of study.  Marina Bay Sands, in an effort to remain committed to their Team Members in learning and development, maintains their partnership with SkillsFuture ELP to help Team Members have rewarding careers and learning experiences.  Participating departments include Food and Beverage, Front Office, Concierge, Guest Services, Call Center and Housekeeping.