Sands Confidential

Sands China Ltd. Team Members Honored for Their Service

Sands China Ltd. (SCL) honored 6,200 Team Members who were celebrating 10 years of service by hosting more than 60 departmental celebrations that began in March and ended in April.  With SCL established in Macao over 13 years ago, a total of 8,500 Team Members have been with the company for 10 years or more.  This latest group of 6,200 individuals have reached their 10-year milestones in over the past two years. 

“Sands China is incredibly grateful for the continued loyalty, dedication and hard work of our Team Members celebrating this important milestone – their 10-year anniversaries with the company,” said Dr. Wilfred Wong, president of SCL.  “We now have 8,500 team members who have been working for the company for a decade or more, representing nearly one-third of our workforce.  We consider this to be a very significant achievement and it is a great source of pride for the company.”

SCL, a subsidiary of Las Vegas Sands with five properties located on the Macao peninsula and the Cotai Strip, has always viewed its Team Members as the company’s greatest asset, recognizing their daily commitment to service excellence as a crucial component in delivering outstanding experiences to guests.  The company continues to invest in career development and broadening their professional horizons, resulting in thousands of local residents advancing within the company.  One Team Member, Ronald Leong, executive director of transportation, has been with SCL for 11 years.  Having taken part in the Management Trainees Advanced Management Program in 2008, he was given a series of horizontal development opportunities resulting in five promotions.  He currently leads a transportation team of over 500 saying that transportation service is one of the key components in the overall Integrated Resort experience for all tourists, as transportation is the first touch point upon their arrival in Macao.

“I am happy to work for Sands China because of the culture: we have the support we need, and opportunities for career growth,” he said.  “The company not only provides training, but also follow-up action. The human resources department conducts mentor and mentee sessions and gives us a platform to share our ideas and concerns regarding our work progress.”

Agnes Cheang, a convention and exhibition services associate director, has been with the company for over 10 years and echoed the same sentiments.  Promoted four times since she joined The Venetian Macao in November 2007, Cheang lauded the commitment of SCL in providing Team Members a series of opportunities to continually expand their career.  She said she has been given various opportunities to handle international large-scale meetings and events, which have not only expanded her understanding of the industry, but have also made her feel she is growing together with Macau’s MICE industry. 

“Sands China always makes sure that we are up to date and that we keep our professional standards,” she said.  “They really support us in our career growth.  This benefits us, local people, and it gives us chances to further advance in our careers.”  

In 2017, SCL provided over 1.66 million paid training hours for its Team Members, equivalent to an average of 64 learning hours for each Team Member.  Since 2015, over 2,000 Team Members have participated in the company’s horizontal career development programs, resulting in nearly 18,000 promotions, involving over 10,000 local Team Members with more than 3,300 promoted twice or more.  SCL’s management team currently employs over 2,500 local residents, over two-thirds of whom have been working with the company for more than 10 years, a testament to the success of SCL’s investment in its Team Members.  To acknowledge these individuals, each Team Member received “The Perfect 10” commemorative service pins and award trophies, and food and beverage vouchers to the value of MOP500 for them to enjoy the various properties’ restaurants with their families as a token of gratitude for their continuous dedication, as well as complimentary tickets to see the La Parisienne show.