News | January 19, 2024
Marina Bay Sands Receives an Additional $750 Million in Enhancements for the Next Phase of Hotel Transformation
As 2024 unfolds, Marina Bay Sands has launched the second phase of its significant reinvestment program, committing to the iconic integrated resort’s development as a world-class tourism destination and ensuring that it remains a unique, exhilarating experience for local and international visitors, and meaningfully enhances the tourism appeal of Singapore in the decades ahead.
Estimated at $750 million, the second phase of transformation will focus on Tower 3, the hotel lobby and Sands SkyPark. It will include a reimagined VIP arrival experience, new premium dining and retail offerings, a lobby transformation as well as a renewed focus on wellness experiences for guests. More than 550 redesigned rooms, including approximately 380 suites, will be introduced in this phase. Work is expected to be completed in phases through 2025.
This transformation is part of a multi-year program to strengthen the positioning of the integrated resort as a leader in the luxury hospitality industry. The announcement comes as Marina Bay Sands enters the final stage of its $1 billion first-phase reinvestment, which was announced in February 2022 and focused on the complete refurbishment of Hotel Towers 1 and 2 along with new dining offerings and luxury lifestyle amenities for high-value travelers.
The expanded reinvestment program reaffirms Las Vegas Sands’ commitment to contribute to Singapore’s hospitality industry, supporting its people and economy, with a total reinvestment of $1.75 billion. With elevated product and service offerings, the integrated resort is setting new benchmarks for luxury hospitality to cater to the region’s most valuable and discerning visitors seeking immersive travel experiences.
“We are excited about the next stage of Marina Bay Sands’ development, and how this will strengthen Singapore’s appeal as a leading tourism destination,” said Paul Town, Marina Bay Sands’ Chief Operating Officer. “Marina Bay Sands has made significant progress in delivering new world-leading luxury travel experiences over the past two years. This second phase of reinvestment will be critical as it propels the property to new heights and places us in a strong position to capture future growth opportunities. We look forward to having visitors enjoy these new and enhanced offerings.”
The first phase of transformation included extensive upgrading of around 1,280 rooms across Towers 1 and 2, of which about 390 are new suites. These rooms are housed under two main categories – The Paiza Collection and The Sands Collection. Each collection offers unique room types, such as the Horizon Suite, inspired by spa and wellness concepts, and the Family Suite, ideal for families with young children and featuring a kitchenette as well as a children’s room with bunk beds, a bookshelf of storybooks and exclusively curated Adventure Packs.
In February, the Paiza Sky Club also will open on the 55th floor of Tower 2. The new multi-concept executive club lounge will feature a tea vault, bespoke whisky bar, private liquor locker, garden conservatory and buffet spreads served from open kitchens helmed by top chefs.
Once the transformation of all three hotel towers is completed, Marina Bay Sands will offer a spread of 1,850 luxuriously refurbished rooms, including nearly 770 suites.
Elevation of service standards
Beyond the redevelopment of the three hotel towers, Marina Bay Sands is deepening investments in its people to elevate the property’s strong culture of service excellence.
The integrated resort is training its staff to push the boundaries in creating exceptional guest experiences beyond what is expected. Butlers are trained in-house at Marina Bay Sands’ own Butler Academy, while Team Members working at the hotel and restaurants have been enrolled in Forbes Travel Guide Five Star training since October 2023. The Premium Services Team has also expanded its deployment to the airport, in addition to the hotel lobby, to create a seamless customer journey from arrival to departure.
New uniforms for service staff are also being rolled out, to complement the luxury positioning of the property.
As a prelude to a new focus on wellness experiences, Marina Bay Sands also will launch several wellness activities at the SkyPark Observation Deck and Infinity Pool next month, offering both hotel and non-hotel guests Muay Thai boxing, spin classes, sound bath meditation and more.