As part of the ‘Development of Self’ portion of the Elevate Series, Sands Academy recently held a workshop about Accountability. Managers and Supervisors covered topics like how to be accountable, victim vs. accountable, personal accountability and changing the culture. Team Members in attendance took a self-assessment quiz to determine if they are a victim or are accountable.
“The point of the exercise is to see what a person’s first reactions to certain situations are in and outside of work,” Sylein Burgos, Manager of Talent, Human Resources Training & Development, said. “We want to see if they are willing to accept responsibility and account for their actions. What comes to mind when your boss says they’ll hold you accountable for something? It means that expectations are there, but most people will think ‘gotcha’! If something happens, you’re fired. Accountability is sometimes seen as a negative because they don’t want to look bad or make mistakes. They’re not comfortable taking risks.”
In regards to victim vs. accountable, the situation can go in circles. It starts with a situation then a choice that’s made. People ignore and are in denial on taking blame for something that went wrong, then they blame another person. They start to rationalize that blame then hide from the truth. This is where a victim comes forth and doesn’t take accountability for the actions or situation.
“The victim is totally normal and everyone has done this,” she said. “It’s a way of life for some and they feel like they have no choice but to blame someone else. Then they have toxic emotions of guilt, resentment and mistrust of their team. They are judging themselves but attacking others.”
Burgos noted that personal accountability is when you have the courage to see what the problem is, where certain feedback allows you to see it. Then the person has to own it and then solve the problem. This develops into how someone can develop themselves and not waiting for people to solve the problems, but they themselves ask what they can do to help fix a situation.
“Knowing the why is important, but looking at how you can change it is even more important,” Burgos concluded. “A person has to believe they have the power to change a situation by being aware of what is happening within their team and their role on the team and doing something about it.”
Through Sands Academy, Las Vegas Sands remains committed to its Team Members by providing an outstanding working environment, extensive training and other opportunities to advance.